The High Court decided yesterday, TfLs requirement on Private Hire operators to have a voice contact capability for customers is lawful.
From 1st October all Private Hire Operators must be contactable by Phone.
TfL brought in the requirement back in 2016 to make it easier for passengers to complain or contact the operator in the event of an emergency.
Hold on a minute didn’t TfL’s Leon Daniels go before a GLA transport committee and say that Uber actually provided the customers with a voice/phone contact ?
Didn’t Leon Daniels give out the phone number in front of a packed gallery of irate taxi drivers?
Was TfL’s Leon Daniels lying to the GLA transport committee?
After the regulation was bought in, Uber took TfL to court and won the case to have the requirement removed.
Yesterday, Transport for London’s appeal was heard in the high court and the original decision made by Mr Justice Mitting was overturned.
The Court of Appeal held that Mr Justice Mitting was wrong to rely on the distinction between an emergency requirement and the voice contact facility, which was not raised in the consultation or suggested as a less burdensome alternative by ULL.
It accepted TfL's evidence introduced on the appeal that an emergency requirement would not be practicable, would not achieve the same benefits, and would not necessarily be less burdensome. The Court of Appeal also held that, because the emergency requirement would not achieve the same benefits as the voice contact requirement (speed of response and customer comfort outside emergency situations), it was not a less burdensome alternative.
It rejected ULL's arguments that the benefits outside of emergency situations were negligible.”
Hold on a minute!
Haven’t we been told by the Sunday Times that the Uber app is actually serviced by Uber BV and not Uber LL?
Does that mean that Uber BV can carry on disregarding any or all of TfL’s regulations?
Of course Uber can appeal the JR decision, but it’s highly unlikely, as after stating publicly they are making efforts to conform to regulation and move forward, the last thing they want to do is make enemies in the justice system while their licence appeal is running.
Oh what a tangled web they weave....etc.