Thursday, April 30, 2015

WHO GUARDS THE GUARDS AT UBER?...Sean Day

When you download Uber's app and get into a car summoned on demand via a smart phone reservation system, by default you agree to a litany of terms and conditions. When you agree to these very stringent terms, you basically sign your life away, consumer advocates say. So then, what happens when a driver hits you on the head with a hammer, as one passenger claims, or fatally knocking down a 6 year old girl?

Uber is a so-called ride-sharing service that puts potential drivers through their own background check so that they can become an impromptu taxi driver using their own car and Uber's tech & taximeter. The truth is- as evidenced by the intelligent girl I spoke with on the radio- people don't know what they're getting into when they get in to an Uber car, nor do they know what they're getting into when they download the app

Uber's terms and conditions are a way for the company to absolve itself of any liability in cases of injury or accident and to avoid responsibility for a driver's actions. It completely covers themselves by saying they are not responsible for anything that happens to you, the consumer. You can be raped, you can be abused, in fact, you can be murdered, and it's categorically not Uber’s responsibility.

When asked about the protections Uber offers passengers, a spokesperson refers to it’s webpage on safety. Uber PR herald the service as being ultra-safe. However, Uber's statements on safety are antithetical to its terms and conditions. In fact, It's so duplicitous that it should be considered fraudulent. They do not in any way seek to warrant that their product is safe. They put it right there in unambiguous terminology

 The fine print of Uber terms clearly says that “passengers accept a risk by using the service. You understand, therefore, that by using the application and the service, you may be exposed to transportation that is potentially dangerous, offensive, harmful to minors, unsafe or otherwise objectionable," Uber's terms and conditions read, "and that you use the application and the service at your own risk."

What is of upmost importance to me is that TfL refer Private Hire impropriety back to the PH Operator. Absurd in itself. But, considering TFL have granted Uber a private hire operators license, and considering Uber make it blatantly clear that they accept no liability whatsoever for the driver’s behaviour, then who is responsible? Conclusively, they can only be regarded as a Public Hire service. So, compliance is a matter for arbitrament re: the ‘Conditions of Fitness’ 



Full support from the French, Itanian and German colleagues, but will we get support from the LTDA, LCDC, Unite and the RMT?





4 comments:

Anonymous said...

What have we come to Sir Peter?

Instead of rubbishing other operators services and calling hard working train staff 'Gestapo', how about concentrating on your amply rewarded day job?

Here we have a contract from a TfL licensed operator that demonstrates unfitness to continue.

My opinion is that in effect the contract says 'we don't give a monkey's' it appears to the taxi trade and good PH operators that TfL don't either!!!!!!!

Anonymous said...

UBER must be alright

they were given an AWARD at THE LONDON TRANSPORT AWARDS

in the report of the ceremony that I read, Peter the Shagger said that:

These awards let us take stock and celebrate achievements in keeping London working and growing, and making life here better.

good enough for Shagger, then it's good enough for me - NOT!

Anonymous said...

GLA get your act together because know one else give's a toss.when is Hendy going to answer your questions?Get on with it as we are getting screwed left right and centre.There is know one to help us,our union rep's tell us bugger all,we need leadership not people feathering their own nest's.

Anonymous said...

Very good report Sean, if the media put that out it would cut uber right down to size, but they wont will they, and we all know why...
And fellas dont worry about whos supporting the demo and whos not,there will be drivers there from all trade orgs, and thats the main thing.